We’re looking for a Nordic focused Customer Success Manager to help build and develop Datia's Nordic presence.
⭐️ The Opportunity
As our CSM, you will be part of a rapidly growing company and team. You’ll get the opportunity to work closely with the other teams at Datia and impact strategy, product and sales. Some highlights of the opportunity:
Work with a product that drives more capital towards sustainable investments
Accelerate your career in tech customer experience/success.
Be part of one of the fastest growing companies in sustainable finance in the world.
Work with a diverse team from different nationalities and backgrounds
Work closely with the Management team at Datia
📚 Your Work
This is a role with a broad set of responsibilities. You will be working closely with the founders, product team, and sales. Your day-to-day responsibilities include:
Manage day-to-day operations and long term business relationships with our Nordic customers.
Onboard customers, implement and promote adoption of our products and services.
Support the Product team with customer feedback, you're the nexus between our customers and our company.
Be a constant advocate for your customers, looking out for them every step of the way.
👟 About you
You are a "people person", have empathy, like to listen in and get to deeply understand customer needs and wants. We know that perfect candidates don’t exist. We’d love to learn more about you. Even if just a few of these apply to you. 🦄
You are fluent in Swedish with professional proficiency in English (Other languages are a big plus)
You have experience with B2B SaaS and an interest in sustainable finance
You're comfortable in a fast-paced, high-growth SaaS start-up/scale-up
Passion for customer success and service mentality
You're Curious - (get to the bottom of feature request, build an understanding of the Nordic market)
You thrive in fast moving environments. We are a small team and we move fast
🎁 Our benefits
25 paid vacation days per year (PTO)
Stock Options: We want everybody to be a true owner in our company.
Work Remotely: Everyone at Datia is free to live and work in the places they thrive, or to join our office in central Stockholm.
Make a big difference: Take, own and implement decisions to build Datia from the beginning.
Transparent Culture: We value transparency, and if you join us, you can expect a complete understanding of our company finances, strategy and future
Trips for team gatherings, including our world-wide yearly Datia Conf!
Daily free breakfast and included-Gym at our Stockholm office